Total Accident Management has launched a new web-based app for clients aimed at alleviating the stress of collating vital information when involved in an accident.
The app, Total Response, assists its customers to gather the necessary information when unexpected and stressful incidents occur providing drivers with a means to easily record all the necessary details which are automatically sent to Total Accident Management whose team can react accordingly.
The functionality will be rolled out to the entire client base, as required, in Spring 2013 as part of Total’s already comprehensive fleet management package.
With 97 per cent of drivers carrying a mobile phone or PDA with them all or most of the time, research reveals that 77 per cent of drivers were very or quite likely to use an app or speed dial number to record information or get help in the event of an accident.
The app was created to provide drivers with easy access to quickly identify the information needed and record it via their smartphone. The web-based application has been specially designed for ease of use via mobiles and other handheld devices. Compatible with all 3G and Android mobile phones, the app and can be used with over 90 per cent of company mobile phone and PDA devices including Blackberry. Total Response takes the driver through seven simple steps, assisting them by:
- providing a means of recording information (when a pen and paper may not be to hand)
- recording information in a standard electronic format, ensuring it can be quickly and easily communicated
- prompting collection of essential information which may be forgotten or overlooked by an inexperienced or ‘shaken’ driver
- prompting the driver to take photos of the damage and location (if possible)
- where necessary assistance can be provided by means of a ‘Help Line’ button at each stage of the app
- offering rapid, informed and effective intervention where necessary
The prompt to take photos of the damage and location (if possible) will provide vital evidence should the event be taken to court but can also act as a useful reminder to the driver when recounting the incident to the insurance company or employer.
Whether fault or non-fault, Total Response offers drivers and fleet managers support to ensure they collect all relevant information when reporting an accident.
Fleet managers benefit from a quicker and simpler accident management process, with the accident of every driver in their fleet being reported and recorded in the same format. The app also allows fleet managers to use the functionality to e-shot their drivers with reminders or prompts.
Amanda Mullans, operations director at Total Accident Management said: “Car accidents by their very nature are unexpected and stressful although, thankfully, infrequent, so it is difficult for a driver to ever be fully prepared. We believe that recording this information via our mobile phone app after an accident translates into reduced costs, lower vehicle-off-road times and happier drivers.
“Drivers can be confident they have amassed all the information required and fleet managers are assured that nothing vital has been overlooked making the proceeding insurance process as stress-free as possible.
We can monitor data from all our clients to collate deeper insights in order to identify trends and areas for improvement so we can further improve our accident management service and packages.”
